Welcome to the Fastro Platform! Before using our services, please read the following terms and conditions carefully. By using the Fastro Platform, you agree to be bound by the following terms and conditions.
Introduction:
Fastro Platform, welcomes you and informs you that below you will find the terms and conditions governing your use of the Fastro and all legal consequences arising from your use of the Fastro Platform's online services. Any person's use of the Fastro platform, whether a consumer, merchant, or otherwise, constitutes their full legal and legal consent and acceptance of all the articles, clauses, and provisions of this agreement, and is a confirmation of your commitment to its regulations and to what is stated therein. We would like to point out that the Fastro Platform may be a website, mobile application, or electronic platform. This agreement is effective and enforceable once you accept it and begin registering and using the Fastro platform.
Introduction:
"Fastro Platform" refers to the Fastro Platform Corporation. This definition includes all forms of the Fastro Platform Corporation on the Internet, whether an electronic application or a website.
"Customer" refers to any merchant who subscribes to the Fastro Platform and the Fastro Platform services.
"Consumer" refers to any consumer who purchases a product or service from the customer through the merchant's online store established through the Fastro Platform.
"Agreement" refers to the rules, terms, and conditions for using the Fastro Platform, i.e., all the terms and conditions of this agreement, which govern and regulate the relationship between the parties to this agreement.
"Service Provider" refers to the services provided by the Fastro Platform to customers through third parties. "Providing Services" refers to simply providing the connection between the customer and the service provider.
Eligibility for Services
You represent and warrant that: Your use of the Fastro Platform Services has never been suspended or prohibited at any time.
You are not a competitor to the Fastro Platform, nor do you offer any product that competes with the services provided by the Fastro Platform.
You have full power and authority to enter into contracts and will not violate any law or agreement.
Scope of License
The Fastro Platform grants the Customer a non-exclusive, non-transferable, non-assignable, non-sublicensable, and irrevocable license to access and use our Services.
You may not make the Services available, rent, lease, assign, resell, distribute, or sublicense them to any third party.
Not to modify, excerpt, translate, summarize, create a derivative work based on, or reverse engineer the design of the Fastro Platform application, or otherwise identify, attempt to identify, or attempt to access the source code or internal design of the Services or any text, multimedia images (photos, audio, video files), data, or other information provided by the Fastro Platform or third-party service providers.
Not to delete, alter, or otherwise modify any copyright or other official notices contained in the Services.
Not to intentionally transfer or distribute the Services, or permit the Services to be downloaded for use other than as specified herein.
Representations and Warranties
The Fastro Platform acknowledges that it will:
Responsible for technical support and the prompt resolution of any malfunctions and problems that may occur.
Responsible for the periodic maintenance of the Fastro Platform system.
Responsible for managing the server infrastructure and services provided by a third party.
You are committed to taking all necessary measures and making every effort to ensure the operation of third-party services associated with the Fastro Platform, including, but not limited to, Amazon Cloud Services.
The Customer represents and warrants that it will:
Comply with all applicable laws and regulations in the Arab republic of egypt.
Provide true and accurate information to the Fastro Platform and update it periodically.
Review and comply with any notices sent by the Fastro Platform regarding its use of the services provided by the Fastro Platform.
The Customer will not duplicate, sublicense, issue, publish, transfer, distribute, perform, display, sell, or reclassify the services of the Fastro Platform, nor will it transfer or commercially exploit the service, except as permitted by this Agreement.
The user will not use the information, content, or any data accessed or obtained through the Fastro Platform (Fastro) services for any purpose other than commercial use. The user will use the system and service exclusively for their own purposes and will not sell them to any third party (including, but not limited to, providing any service to anyone else).
Use the service or application for lawful purposes only and will not use the services to damage, harm, harass, or trespass on the property of others or for any unlawful purpose.
Will not impede the proper operation of the Fastro Platform (Fastro) system.
Will not attempt to harm the service or application in any way.
Will not copy or distribute the system or other content without prior written permission from the Fastro Platform (Fastro).
He is responsible for all login information for his account, such as usernames. Users or passwords.
Provides all evidence of their identity to the Fastro Platform - Fastro.
Intellectual Property Rights
The Fastro Platform agrees to retain the intellectual property rights of customers in the content they have created through their stores and applications, whether owned by them before or after the establishment of the website or application.
The merchant agrees to the intellectual property rights of the Fastro Platform, including the platform, words, logos, and other symbols of the Fastro Platform or displayed on the Fastro Platform. The Fastro Platform, and all rights associated with the Fastro Platform, are protected by intellectual property rights and trademark laws and are the sole property of the Fastro Platform. They may not be infringed upon or used without authorization from the Fastro Platform management.
Payment
The Fastro Platform undertakes to provide service prices in advance before and after subscription. It
is your responsibility to stay informed of the current prices of the services provided.
As a customer, you must pay for services via bank transfers or credit cards and authorize the card
issuer to pay immediately upon provision of the service.
You are solely responsible for paying all fees on time and acknowledge that any amount paid is
non-refundable.
Indemnification
By agreeing to these Terms of Use and using the System or Service, you agree to be fully responsible
for damages arising from or related to the following:
Your violation or breach of any of these Terms of Use or any applicable law or regulation, whether or
not referenced in these Terms and Conditions of Use.
Your violation of any rights of third parties, including service providers.
Your use or misuse of any of the services provided by the Fastro Platform.
Legal Liability
The information, recommendations, and services provided to you on or through the Website, Service, and Application are for general informational purposes only and do not constitute advice. The Fastro Platform will maintain the correctness and up-to-date nature of the Website, Application, and its contents. The Fastro Platform is not liable for any damages resulting from the use of (or inability to use) the Site or Application, including damages caused by malware or software viruses that infect software beyond the control of the Fastro Platform, unless such damages are the result of intentional misconduct or gross negligence on the part of the Fastro Platform.
The quality of third-party services linked to the Fastro Platform rests with the service provider. Under no circumstances shall the Fastro Platform assume any liability related to or arising from the services provided by the service provider, nor shall it accept liability for any acts, conduct, behavior, or negligence, or all of the above, on the part of the service providers. Accordingly, any complaints regarding the Services should be directed to the service provider.
Modifying the Services
The Fastro Platform reserves the right, in its sole discretion, to:
Change the Services or any related materials; and/or stop publishing the Services.
If the Fastro Platform decides to stop publishing the Services, it may, at its discretion, replace the
Services with similar materials. If the Fastro Platform decides to exclude and include delivery
companies on its platform.
Security
You acknowledge that you are solely responsible for the privacy of the Services and are solely responsible for any use of the Services by anyone else using your account and/or username, password, or access credentials. You also agree to notify the Fastro Platform if you become aware of any loss, theft, fraud, or unauthorized use of any password, username, IP address, or other means of accessing the Services. The Fastro Platform undertakes to take all possible measures to prevent or stop such harm.
Dealings with Third Parties
While using the Website, Application, and Service, links may be provided from time to time to websites
owned and controlled by third parties, such as tax certificates or logos of payment or delivery
companies. These links take you outside the Website, Application, and Service. These sites have
separate terms and conditions and privacy policies and are outside the control of the Fastro Platform.
Please note that these other websites may send their own cookies to users, collect their data, or
request personal information. Therefore, we recommend that you check the terms of use or privacy
policies on those websites before using them.
The customer has the right to monitor the service provider's work to ensure the smooth running of the
services provided, especially those related to order delivery.
The customer has the right to track all orders using the order number and driver ID through the Fastro
platform.
The customer is obligated to pay the financial dues to the Fastro platform within 5 days of sending
the invoices. Claims are filed at the beginning of each calendar month.
Payment Services for Electronic Payments
The Fastro platform provides electronic payments through its partners. Fastro provides this service to
facilitate operations and maintain the level of service. Financial settlements are made on a weekly
basis at the following fee: 4% per transaction.
If there are any changes to the payment service fees, the customer will be notified through approved
communication channels, such as email, 30 days in advance.
The customer has the right to choose to make electronic payments directly through the electronic
payment gateways linked to the Fastro platform.
The Fastro platform has no involvement if the consumer chooses a payment method that is "cash."
The Fastro platform reserves the right to suspend or modify the payment service Electronic
transactions are submitted directly through the platform, and stores will be notified 30 days in
advance.
If there is a suspicion of fraud by banks or credit card companies regarding transactions, the Fastro
platform will provide all the documents requested by the banks or credit card companies. The decision
to prove fraud is made by those parties, and upon proof, the amount will be deducted from the customer
by the bank.
The Fastro platform provides payment services through its partners and is therefore not responsible
for delays in transactions in cases of returns or other transactions.
Modification of the Service and User Terms
The Fastro Platform reserves the right, in its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Service or Application (including, but not limited to, the provision of any feature, database, or content) at any time by posting a notice on the website, sending you a notification through the Service or Application, or via email. The Fastro Platform may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.
Notice
Fastro may provide notice by sending a general notice about the Service or Application, by sending an email to your registered mailing address in your account information with Fastro, or by sending regular mail to your registered mailing address in your account information with Fastro.
Applicable Law and Dispute Resolution
Under the terms and conditions of this User Agreement, any dispute shall be resolved through mediation, negotiation, or amicable settlement. If the dispute persists, it shall be resolved by the competent authorities in the Arab republic of egypt.
Contact Us
If you have any questions about these Terms of Use, the practices of this system, or your dealings with the system, you may contact us at:
+201064419923
Arab republic of egypt - Cairo
All prices do not include value-added tax.
